Xizmat shartlari

1. Introduction and Acceptance

These Terms of Service (“Terms”) govern your use of the website at https://ai.khatico.com and the business automation services provided by Khatico LLC (“ai.khatico,” “we,” “us,” or “our”), a company registered in the United States, located at 1428 Nia Rd, Charlotte, NC 28215.

By accessing our website or using our services, you agree to be bound by these Terms. If you do not agree, please do not use the website or submit service requests. These Terms apply to all visitors, clients, and users of our services across all operating regions: the United States, Kazakhstan, Uzbekistan, and Kyrgyzstan.

2. Services Description

ai.khatico provides business automation services, which may include but are not limited to:

• Chatbot development and deployment (Telegram, WhatsApp, Instagram Direct, Facebook Messenger)
• Sales and lead funnel automation
• CRM integration and workflow configuration
• Landing page and website development
• Social media automation
• Onboarding portal setup
• Business process consulting

The specific scope, deliverables, timelines, and pricing of services are defined separately in a service agreement, proposal, invoice, or written communication (including chat messages) between you and ai.khatico.

3. Client Obligations

As a client or user, you agree to:

• Provide accurate and complete information when submitting forms, requests, or project details
• Use our website and services lawfully and in accordance with applicable laws of your jurisdiction
• Not attempt unauthorized access to our systems, accounts, or infrastructure
• Not submit malicious code, spam, or abusive content through our forms or messaging channels
• Not use our services for any illegal, fraudulent, or harmful activities
• Promptly provide access, credentials, and materials reasonably necessary for service delivery
• Pay for services as agreed in the applicable service agreement or invoice

4. Intellectual Property

All content on the ai.khatico website, including text, graphics, logos, icons, images, code, and design, is the property of Khatico LLC or its licensors and is protected by applicable intellectual property laws.

Upon full payment for services, you receive a non-exclusive license to use the deliverables (e.g., bots, landing pages, automation workflows) created specifically for your project. We retain the right to use general techniques, knowledge, and non-confidential components in future projects.

You retain ownership of all content, branding, and materials you provide to us for the purpose of service delivery.

5. Third-Party Platforms and Integrations

Our services may involve integration with third-party platforms including but not limited to Meta (Facebook, Instagram, WhatsApp), Telegram, Google, and various CRM, analytics, and hosting providers.

You acknowledge and agree that:

• We cannot guarantee the availability, uptime, or uninterrupted operation of third-party platform APIs
• Verification, approval, or review outcomes by third-party platforms (including Meta Business verification) are controlled solely by those platforms and are not guaranteed by us
• Changes to third-party platform policies, APIs, or terms may affect the functionality of our services, and we are not liable for such changes
• Your use of third-party platforms is subject to their respective terms of service and privacy policies
• You are responsible for maintaining valid accounts and complying with the terms of any third-party platforms used in your automation setup

6. Payment Terms

Payment terms, including amounts, currency, schedules, and methods, are specified in the applicable service agreement or invoice. Unless otherwise agreed:

• Payments are due as specified in the invoice or service agreement
• Late payments may result in suspension of services
• Refunds are handled on a case-by-case basis and are subject to the terms of the specific service agreement
• All prices are exclusive of applicable taxes unless stated otherwise

7. Confidentiality

Both parties agree to treat as confidential any proprietary, business, or technical information disclosed during the course of the engagement. Confidential information shall not be disclosed to third parties without prior written consent, except as required by law or as necessary for service delivery to authorized subcontractors bound by similar confidentiality obligations.

8. Limitation of Liability

To the maximum extent permitted by applicable law:

• Our services are provided “as is” and “as available” without warranties of any kind, whether express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement
• We are not liable for any indirect, incidental, special, consequential, or punitive damages arising from or related to the use of our website or services
• Our total liability for any claim arising from or related to these Terms or our services shall not exceed the total amount paid by you to us in the 12 months preceding the claim
• We are not liable for any losses, damages, or missed opportunities resulting from downtime, errors, or changes in third-party platforms
• We are not liable for the accuracy, legality, or effectiveness of content, campaigns, or automations that you direct us to create or deploy on your behalf

Nothing in these Terms excludes or limits liability for fraud, gross negligence, willful misconduct, or any liability that cannot be excluded or limited under applicable law.

9. Indemnification

You agree to indemnify, defend, and hold harmless Khatico LLC, its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, or expenses (including reasonable legal fees) arising out of or related to:

• Your breach of these Terms
• Your violation of any applicable law or regulation
• Content or materials you provide to us for use in services
• Your use of the services in a manner not authorized by these Terms

10. Termination

Either party may terminate the service relationship by providing written notice as specified in the applicable service agreement. In the absence of a specific agreement:

• Either party may terminate with 30 days written notice via email
• We may immediately terminate or suspend access to services if you breach these Terms
• Upon termination, you remain responsible for any outstanding payments for services already rendered
• Post-termination, we will make commercially reasonable efforts to provide you with your data upon request, subject to applicable law

11. Data Protection

Our collection and use of personal data is governed by our Privacy Policy. By using our services, you acknowledge that you have read and understood our Privacy Policy.

We process personal data in compliance with applicable data protection laws of the United States, Kazakhstan (Law No. 94-V), Uzbekistan (Law No. ZRU-547), and Kyrgyzstan (Law on Personal Information).

12. Governing Law and Dispute Resolution

These Terms are governed by the laws of the State of North Carolina, United States, without regard to its conflict of laws provisions.

Any disputes arising from or relating to these Terms shall first be attempted to be resolved through good-faith negotiation between the parties. If negotiation fails, disputes shall be resolved through binding arbitration in Charlotte, North Carolina, in accordance with the rules of the American Arbitration Association (AAA).

Notwithstanding the above, nothing in these Terms shall limit your statutory rights under the laws of your country of residence, including consumer protection rights under the laws of Kazakhstan, Uzbekistan, or Kyrgyzstan, to the extent such rights cannot be waived by agreement.

13. Force Majeure

Neither party shall be liable for delays or failure to perform obligations under these Terms due to events beyond reasonable control, including but not limited to natural disasters, acts of government, internet outages, third-party platform failures, pandemics, wars, or sanctions.

14. Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect. The invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable.

15. Modifications to These Terms

We reserve the right to update or modify these Terms at any time. The updated version will be posted on this page with a revised effective date. Continued use of our website or services after such changes constitutes acceptance of the updated Terms.

For material changes, we will make reasonable efforts to notify you in advance (e.g., via email or a notice on our website).

16. Entire Agreement

These Terms, together with the Privacy Policy and any applicable service agreement, constitute the entire agreement between you and Khatico LLC regarding the use of our website and services. They supersede any prior agreements or understandings, whether written or oral.

17. Contact Us

If you have questions about these Terms, contact us at:

Khatico LLC
1428 Nia Rd, Charlotte, NC 28215
Email: hello@ai.khatico.com
Telegram: @autoo_pilot_bot